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Table of Contents

Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of our online store. By accessing or using our website and services, you agree to be bound by these Terms and all policies referenced herein. If you do not agree with any part of these Terms, you must not use our website.

1. Definitions

  • “Store,” “We,” “Us,” “Our”: Refers to KRISTAL Media Sdn. Bhd., the operator of this online store.

  • “You,” “Your”: Refers to the user, customer, or visitor of our website.

  • “Website”: Refers to https://kristal.media, and all associated pages, features, and content.

  • “Products”: Refers to the goods or services offered for sale on our Website.

  • “Account”: Refers to a user account created on our Website.

2. Acceptance of Terms

By placing an order with us, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and any other policies published on our Website.

3. Privacy Policy

Privacy Policy for KRISTAL Media

Last Updated: November 25, 2025

Your privacy is critically important to us. This Privacy Policy outlines how KRISTAL Media (referred to as “we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (each, a “User”) of the https://kristal.media website (“Site”). This policy applies to the Site and all products and services offered by KRISTAL Media.

1. Information We Collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site.

 
a. Information You Voluntarily Provide:
  • Comments: When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.
  • Contact Forms: If you use our contact form, we collect the information you provide, such as your name, email address, and message, to respond to your inquiry.
  • Newsletter Subscriptions: If you subscribe to our newsletter, we collect your email address and potentially your name.
  • Account Registration: If you create an account on our site, we collect your chosen username, email address, and password. For your security, we don’t store your actual password. Instead, the Site converts it into a salted hash in our database. This is a one-way process that makes it impossible for anyone, including our Site administrators, to retrieve your original password, even if they access our systems.
  • E-commerce Purchases: If you make a purchase, we collect necessary billing and shipping information, such as your name, address, email, and phone number. Payment processing details are typically handled by secure third-party payment gateways, and we do not directly store your full credit card information on our servers.
b. Information We Collect Automatically:
  • Log Data: Like many website operators, we collect information that your browser sends whenever you visit our Site. This Log Data may include your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
  • Cookies: Our Site uses “cookies” to enhance User experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly. We use:
    • Essential/Necessary Cookies: Required for the basic functionality of the website.
    • Analytical/Performance Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics).
    • Functionality Cookies: Used to remember your preferences on our site.
    • Advertising/Targeting Cookies (if applicable): Used to deliver more relevant advertisements to you (e.g., from Google AdSense, Facebook Pixel).
  • Embedded Content from Other Websites: Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
2. How We Use Collected Information

KRISTAL Media may collect and use Users’ personal information for the following purposes:

  • To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.
  • To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To Improve Our Site: We may use feedback you provide to improve our products and services.
  • To Process Transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To Administer a Contest, Promotion, Survey, or Other Site Feature: To send Users information they agreed to receive about topics we think will be of interest to them.
  • To Send Periodic Emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
3. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

4. Sharing Your Personal Information

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or conducting surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Examples of third-party services that may collect data on our site include:

  • Google Analytics: For website traffic analysis. Privacy Policy.
  • Akismet: An anti‑spam service for the web. Privacy policy
  • WPMU DEV: Provides professional WordPress and web hosting services. Privacy policy
  • Site Kit by Google: The official WordPress plugin from Google that provides insights into how people find and use our site. Privacy policy
  • BIBD MPGS: For processing online payments. Privacy policy
  • Pocket Pay: For processing online payments. Privacy policy
5. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

  • If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
  • For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: You have access to your personal data by default, and you have the right to request copies of your personal data.
  • Right to Rectification: You have the permission to update your personal data by default, and you also the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure (Right to be Forgotten): You have the permission to erase your personal data or account, and you have the right to request that we erase your personal data.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
  • Right to Object to Processing: You have the right to object to our processing of your personal data.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.
  • Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact information below:

7. Changes to This Privacy Policy

KRISTAL Media has the discretion to update this Privacy Policy at any time. When we do, we will revise the “last updated” date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

8. Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

9. Contact Information

If you have any questions about these statements, please contact us:

4. Products and Services

a. Product Information: We strive to display accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

b. Availability: All products are subject to availability. We reserve the right to limit the quantity of products we supply; to discontinue any product at any time; or to refuse any order.

c. Pricing: All prices are listed in Brunei Dollar (BND) currency. Prices are subject to change without notice. Applicable taxes and shipping fees will be added at checkout, unless otherwise stated.

5. Ordering and Payment

a. Order Placement: Orders are placed through our WooCommerce checkout system. By placing an order, you agree to purchase the products selected in accordance with these Terms.

b. Payment: We accept payment via Visa and MasterCard, and Bank Transfer. All payments are processed securely. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

c. Order Confirmation: Upon successful payment, you will receive an order confirmation email. This email does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order.

d. Order Acceptance: Your order is accepted when we dispatch the product(s) or provide you with access to the service. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. If your order is canceled after your credit card has been charged, we will issue a credit to your account in the amount of the charge.

6. Delivery

a. Delivery Methods: We deliver via store pickup and local courier. For local courier, the delivery costs and estimated delivery times are provided at checkout.

b. Delivery: We aim to deliver products within the estimated timeframe, but delays may occur due to unforeseen circumstances. We are not responsible for delays caused by the shipping carrier or customs.

c. Risk of Loss: All items purchased from us are made pursuant to a delivery/shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

7. Returns and Refunds

Refund and Return Policy for KRISTAL Media

Last Updated: June 22, 2025

At KRISTAL Media, we are committed to providing quality products and services. However, in the event that a purchase does not meet your expectations, we offer a refund policy under specific conditions.

  1. Eligibility for Refunds

We accept refunds only if all of the following conditions are met:

  • Defective or Incorrect Item: The purchased item is defective, or the wrong item was delivered/picked up. In this case, the customer is entitled to a replacement with the correct item.
  • Replacement Unavailable: If a replacement is not available, the customer will be eligible for a refund.
  1. Conditions for Refund

To qualify for a refund:

  • The item must be returned in its original packaging and condition, unused, and undamaged.
  • The refund request must be made within 7 days of receiving/picking up the item.
  • Proof of purchase is required.
  1. Non-Refundable Items

The following items are not eligible for refunds:

  • Sale or promotional items.
  • Products that show signs of use, damage, or tampering not caused by us.
  • Gift cards and downloadable products.
  1. Refund Process

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approval: If approved, a refund will be processed to your original method of payment within 14 to 30 business days.
  • Rejection: If the refund is not approved, the item will be returned to you.
  1. Return Costs
  • If the return is due to a defect or error on our part, we will cover the return costs.
  • For other returns, customers are responsible for the return fees.
  1. Late or missing refunds

It may take some time for your refund to be officially processed. If you haven’t received it yet, please check with your debit/credit card provider, typically your bank, as there is often a processing period before refunds are posted. If you’ve done this and still haven’t received your refund, feel free to contact us.

We reserve the right to update or modify this policy at any time without prior notice.

8. Consignment Agreement

Consignment Agreement

Last Updated: August 21, 2025

This Consignment Agreement (the “Agreement”) is made and entered into by and between The KRISTAL Store (hereinafter referred to as “Consignee“) and the individual or entity or seller submitting goods for sale (hereinafter referred to as “Consignor“).

  1. Consignment of Goods
  • 1.1. Acceptance of Items: The Consignee reserves the right to accept or reject any item submitted for consignment at its sole discretion. Items must be of high quality, in good condition, and suitable for sale through The KRISTAL Store.
  • 1.2. Item Description and Pricing: The Consignor must provide a detailed and accurate description of each item. The Consignee, in consultation with the Consignor, will determine the final selling price for all items to adjust for our commission, delivery costs, and bank charges.
  • 1.3. Ownership: The Consignor represents and warrants that they are the legal owner of all consigned items and have the right to sell them. The Consignor agrees to indemnify and hold the Consignee harmless from any and all claims, demands, or actions arising from any alleged ownership disputes.
  1. Sale and Payment
  • 2.1. Term: The consignment term for each item is for an indefinite period, beginning on the date the item is listed for sale on The KRISTAL Store website. The consignment will continue until terminated by either party as outlined in Section 4.
  • 2.2. Commission: The Consignee will retain a commission of 10% of the final sale price of each item sold. The remaining percentage of the final sale price will be paid to the Consignor.
  • 2.3. Payouts: Payouts to the Consignor will be made on a monthly basis, within 15 business days of the end of each month. Payments will be made via bank transfer to the Consignor’s bank account.
  • 2.4. Unsold Items: Should an item remain unsold after the consignment term is terminated by either party, the Consignee will notify the Consignor. The Consignor then has 30 days from the date of that notification to arrange for the item’s return at their own expense. If the Consignor fails to retrieve the item within this timeframe, the item will become the property of The KRISTAL Store and may be donated or disposed of.
  1. Responsibilities
  • 3.1. Consignor’s Responsibility: The Consignor is responsible for accurately describing the items and ensuring they are in the condition specified. For products requiring delicate handling or special storage, the Consignor may store the items at their own business location. Once an item is sold, the Consignor is responsible for preparing it for pickup by our delivery courier. For items stored at The KRISTAL Store’s business location, the Consignor is also responsible for providing all necessary packaging materials, such as packing bags, boxes, and other required supplies.
  • 3.2. Consignee’s Responsibility: The KRISTAL Store will handle the marketing and sale of the consigned items. We will take reasonable care to protect the items from damage or loss but will not be held liable for damage, theft, or loss due to circumstances beyond our control.
  • 3.3. Delivery and Logistics:
    • When items stored in The KRISTAL Store’s business location is sold, we will appoint a local delivery courier to transport the item from our business location directly to the customer’s address. The delivery cost will be borne by us.
    • When items stored in the Consignor’s business location is sold, The KRISTAL Store will appoint a local delivery courier to transport the item from the Consignor’s business location directly to the customer’s address. While The KRISTAL Store covers the delivery cost, any additional charges from the courier will be borne by the Consignor and will be deducted from the Consignor’s payout. Upon notification from The KRISTAL Store, the Consignor must ensure the item is ready for pickup by the agreed-upon date and time.
  1. Termination of Agreement
  • 4.1. Termination by Consignor: The Consignor may request the return of their items at any time, but the Consignor then has 30 days from the date of the request to arrange for the item’s return at their own expense. If the Consignor fails to retrieve the item within this timeframe, the item will become the property of The KRISTAL Store and may be donated or disposed of.
  • 4.2. Termination by Consignee: The KRISTAL Store may terminate this Agreement and return items to the Consignor at any time, with or without cause.
  1. General Provisions
  • Entire Agreement: This Agreement constitutes the entire agreement between the Consignor and the Consignee and supersedes all prior agreements, understandings, and negotiations.

 

By submitting items for consignment, the Consignor agrees to the terms and conditions outlined in this Agreement.

We reserve the right to update or modify this policy at any time without prior notice.

9. User Accounts

a. Account Creation: To access certain features of our Website, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process.

b. Account Security: You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

c. Account Termination: We reserve the right to terminate or suspend your account, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

10. Intellectual Property

All content on this Website, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of KRISTAL Media Sdn. bhd. or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of KRISTAL Media Sdn. Bhd.

11. Limitation of Liability

In no event shall KRISTAL Media Sdn. Bhd., nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Website; (ii) any conduct or content of any third party on the Website; (iii) any content obtained from the Website; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

12. Indemnification

You agree to indemnify, defend and hold harmless KRISTAL Media Sdn. Bhd. and its affiliates, officers, directors, employees, consultants, agents, and representatives from any and all third party claims, liability, damages and/or costs (including, but not limited to, attorney fees) arising from your access to or use of the Website, your violation of these Terms, or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Website after those revisions become effective, you agree to be bound by the revised terms.

14. Contact Information

If you have any questions about these Terms, please contact us: